Refund policy
How can I return or exchange my product?
If you would like to return or exchange your product, please email us at info@amanoir.ca with your order number and the items you wish to return.
We are happy to process returns and exchanges within 15 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. A receipt or proof of purchase is also required to complete your return.
After we receive and inspect your return, we will send you an email to confirm receipt of your returned item. We will then notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3 - 7 business days, depending on your bank.
What if my product arrived damaged?
We take great care in packaging our products to ensure they arrive safely. However, if your product arrives damaged, please contact us at info@amanoir.ca with the following information:
- Photos of the damaged product and packaging
- Quantity of damaged products
- Your order details